What is Sabio.CX?
Sabio.CX is your AI agent for managing communications with users, patients, and clients, based on Amazon Bedrock.
Designed to improve customer experience and optimize your company’s operational efficiency.
Increased Self-Service:
Provides immediate answers to complex queries without the need for escalation
First Contact Resolution:
Understands and resolves needs in the first interaction.
Scalability Based on Needs
Adapts to fluctuations in demand.
Shorter Response Times:
Get information and answers quickly.
Continuous Training and Learning
Constant improvement of the model through your Knowledge Database (KDB).
Challenges You Face
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Sabio.CX is your AI agent for managing communications with users, patients, and clients, based on Amazon Bedrock.
Designed to improve customer experience and optimize your company’s operational efficiency.
IA Generativa en Acción con
Lumo Media Lab
La inteligencia artificial está transformando la creación de contenido digital, y Sabio.CX ha sido clave en esta revolución. En colaboración con Lumo Media Lab, hemos desarrollado a Bruno, el primer influencer digital de Caracol TV, impulsado por IA Generativa.
Descubre cómo Sabio.CX ha llevado la creatividad y la automatización a un nuevo nivel, permitiendo interacciones más dinámicas y personalizadas.
!Mira el video y conoce la historia detrás!
Caso de Éxito
Statistics and Results
14%
Increase per hour in case resolution.
50%
Reduction In human intervention needed.
9%
Reduction In management times.
30% - 45%
Improvement
In operational efficiency.
Current Communication Challenges
Multichannel Communication
Integration with WhatsApp Business, Teams, Meet, and Email.
Exclusive Model
A trained, closed, and secure model, exclusive to your company, leveraging the benefits offered by Amazon Bedrock.
Specific Training
Specifically trained with your information and context through the Knowledge Database (KDB).
Integration with Information Systems
Integrates with CRM, ERP, and other information systems of your company.
Communication Traceabilit
Record all communications for proper audits and oversight.
Scalability to Specialists
Ability to escalate to a specialist when the agent cannot resolve a request.
Use Cases and Benefits
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Customer Service Agent
Sabio iCX answers general questions about the company, products, or services, creates requests, petitions, complaints, and claims (PQRS), and allows checking the status of these requests.
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Expert Agent
Sabio iCX acts as an expert assistant for the company's human teams, answering queries about manuals, detailed information about products, services and prices, and technical manuals.
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Supplier Agent
Registered suppliers can inquire about their dealings with the company through Sabio iCX, freeing staff from responding to these cases.
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Multi-Language Agent
Sabio iCX can receive and respond to communications in different languages, adapting to the language used by the user or client.
What About Security?
