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Ayté Agent
AI Agent for Managing Communications with Users, Patients, and Clients
According to the latest Annual Global Survey conducted by McKinsey in 2023, 33% of companies were already working with Generative AI in some capacity.
Customer operations could account for 75% of the total annual value of generative AI use cases.
Current Communication Challenges
Limited Scalability and Flexibility:
Hours
Languages
Number of Resources
Peaks
Excessively Long Waiting Times
Risk of Poor User Experience
Staff Turnover
Knowledge Management
Knowledge Management
Unmet SLAs
Advantages of the New Model
Increased Self-Service
Solution at First Contact
Scalability as Needed
Shorter Response Times
Continuous Training and Learning
Expectations
14%
Increase per Hour in Case Resolution
50%
Reduction in Human Assistance Required
9%
Reduction in Management Times
30% - 45%
Improvement in Operational Efficiency
How Do We Do It?
Titan
Llama
Command
Stable Difusion
Claude
Jurassic
Mistral
And the Security?
Content is encrypted both in transit and at rest
AWS Key Management Service (AWS KMS) encryption key management
AWS VPN, AWS PrivateLink
Compliance with standards
ISO: Quality Standards
CSA STAR Level 2: Cloud Security Alliance Security Assessment
HIPAA: Federal Health Information Sharing Law
GDPR: European Data Protection Law
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