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Multinational Service Desk

Transforming IT Management in ITX Latam

ITX Latam


The growing demand for IT process management in seven countries presented a challenge for ITX Latam.

They were looking for an effective solution that met demanding standards

ITX Latam


Improvement of performance in operations by enabling more than 80 business processes on a unified service platform.

Migration of new operation standards to areas of Health Informatics, Engineering and Maintenance, Payroll and Labor Statistics, Information Technology, Security and Occupational Health, General Services, and Environmental Management, all on a single technological base.

Positive implications on service quality, speed of case resolution, traceability, real-time cost information, and inventories.

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Valentech faced difficulties with its local Windows On-Premise servers, which were causing slowdowns in its main application. The search for solutions led to the decision to migrate key applications to the AWS cloud, including its Active Directory, LMS, Help Desk, and Accounting Software.

These applications, vital for their operation, were also experiencing slowness, and migration was seen as the way to overcome these challenges. Valentech relied on AYTÉ's knowledge and experience for this project.

Solution and Implementation Process

With a strategic vision, Valentech chose to deploy four Amazon EC2 Instances on AWS to host its critical applications. Additionally, an AWS VPN Site-to-Site service was implemented to ensure secure communication between the local network and the AWS cloud.

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What do our customers say?

“ITCON is always one step ahead, adapts to the client's needs and has great flexibility to respond to issues, even when they are outside the contract”

Claudia Arenas

General manager

ITX Latam


End users


Casos al mes gestionados


Especialistas para gestionar casos


Costo total de licenciamiento


Valentech has demonstrated its ability to innovate and adapt to the future, leading the transformation in the healthcare sector. Their strategic focus on the AWS cloud not only optimized their operations but also opened doors to continuous and collaborative growth.

This success story highlights the importance of collaboration, determination, and bold vision in facing technological challenges.

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Do you have questions or need more information?

Contact us and we will respond to you as soon as possible.

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